Counseling & Crisis Resources

Crisis Text Line
Crisis Text Line serves anyone, in any type of crisis, providing access to free, 24/7 support and information via the medium people already use and trust: text. Here’s how it works:
Text START to 741741 from anywhere in the USA, anytime, about any type of crisis.
A live, trained Crisis Counselor receives the text and responds quickly.
The volunteer Crisis Counselor will help you move from a hot moment to a cool moment.
Watch video for more information:

Talking to Children About Violence: Tips for Parents and Teachers (National Association of School Psychologists)

Infographic: Talking to Children About Violence: Tips for Parents and Teachers (National Association of School Psychologists)

Refer-A-Friend Boxes
We now have two Refer-A-Friend Boxes on campus that are monitored 1x/day during the school day – one is temporarily located in the guidance department next to Merilyn Tonga's desk, and the other one at the library circulation desk.  Within the next week or so, these will be mounted on the wall in the Tower hallway next to Guidance, as well as the wall next to the library exit door leading into the quad.  These boxes are intended to be a means for students to write the name of a friend that they are concerned about and would like someone on the Paly Support team to check in with.  If they would like to remain anonymous, they can choose to do so.
Students (or parents) can choose to e-mail with concerns or referral information.  The e-mail is monitored daily during school hours by the School Psychologists and Mental Health and Wellness Coordinator, who will triage the requests that come in and follow-up accordingly.   Although the Paly Support team will be able to see the sender’s e-mail address, we will not share the sender’s identity with the name of the student for whom the referral is made.
If you feel you need emotional support at this time or if you are concerned about the emotional needs of a friend, please go by the Guidance Office at any time during the school day. Counselors are available to talk with you.

In addition, there are resources available in our community, 24 hours a day. Below are some phone numbers that you may call at any time.

  • Youth and Teen Suicide and Crisis Hotline       888-247-7717 
  • Santa Clara County Suicide and Crisis Hotline  855-278-4204 

CASSY - Counseling and Support Services for Youth

CASSY is a nonprofit agency that partners with schools to provide professional mental health services to students in their academic setting. Our therapists are compassionate, extremely competent and conveniently located right on campus. All services are free to the student and their parents.

KARA          Contact: (650) 321-5272

Change and loss are natural in the cycle of life. We experience grief and emotional distress with any significant loss. Support from those who have experience in dealing with personal loss can help ease the pain and promote healing. Kara provides a safe place for those who are grieving or anticipating their own death to express and normalize their feelings.
Kara is a nonprofit organization serving the San Francisco Bay Area since 1976. Our services are provided primarily by volunteers who have experience in healing from personal loss. They are trained to accompany others on their journey through a life-threatening illness and/or bereavement. There is no charge for Kara's services. We are supported primarily by tax-deductible donations from individuals, corporations and foundations.

Bill Wilson Center     Crisis Line (408) 850-6125

Bill Wilson Center - Centre for Living with Dying - serves children, adolescents, and adults who are dealing with grief and loss.

The Centre for Living with Dying program provides emotional support to adults and children facing life-threatening illness or the trauma of having a loved one die. The Centre also provides crisis intervention services and broad-based educational programs on grief and loss. Whether clients choose individual counseling or grief groups, they are gently given tools for coping with loss and trauma. Individual and small group grief support is available for adults, children, teens and families.

To receive services, please contact Bill Wilson Center at (408) 243-0222 and ask for an Intake Counselor.

Outlet        Contact: (650) 965-2020 x22

Outlet is a youth empowerment program serving lesbian, gay, bisexual, transgender, queer, and questioning teens (LGBTQQ) in the Bay Area. As the only comprehensive resource for LGBTQQ youth on the Peninsula, Outlet provides professional counseling, caring support services, and community building social activities to this particularly vulnerable population. In Addition, Outlet is developing the next generation of LGBT community advocates by engaging youth with leadership training, coalition building, and civic activism. Finally, as we envision a world in which all people are accepted and embraced for their true identity, Outlet reaches out to the broader community forming alliances and educating the public to eradicate homophobia.
Every aspect of the Outlet Program is carefully designed to address and foster the emotional and mental health needs of the youth. Most young people come to the Outlet Program feeling alone, scared, or isolated, often having experienced depression or suicidal thoughts. Outlet not only connects these youth to a system of support and resources, but also gives the youth the opportunity to become leaders in their own community, working towards lasting change.

Family and Children’s Services                Contact: (650) 326-6576
Parental Stress Hotline                              Contact: (408) 279-8228

Growing up can be difficult. Every child should have the opportunity to grow up to be a healthy, productive member of society. Today's youth are faced with many choices and challenges that affect their daily lives as well as their future.  Family & Children Services is dedicated to increasing the strength, safety, and self-sufficiency of children, adults, and families in our community. To achieve this goal, we offer a range of innovative, accessible, and integrated programs and services addressing critical health and human services needs.  

Counseling services are available for children, teens, and their families to help overcome challenges or hardships that may occur.

Suicide and Crisis Hotline         Contact: (650) 494-8420

24-hr hotline: assists those who are feeling suicidal or in a crisis and need to talk to someone. Multi-lingual counselors are available. Provides immediate and confidential emotional support and crisis intervention to those in life-threatening situations. Volunteers are specifically trained in crisis and suicide intervention and prevention.

Alcohol and Drug Hotline        Contact: (650) 573-3950
This is a 24-hour free service that offers support, information about 12-step programs, and referrals to an extensive database of social service agencies throughout San Mateo county. We help people discover strengths that they didn't know they have, and use them to overcome their challenges. We provide assistance at every step of the way, by providing prevention, early intervention, education, counseling, and residential services. We realize that most situations are complex—sometimes we work with individuals, sometimes a whole family. Some clients are able to focus on one issue, and others must tackle many interrelated issues at once. We value young people as vital community resources, and encourage people to find new ways to build relationships between youth and adults.  Most importantly, we treat every person with respect, and in many cases mold our services to meet the needs of our clients and participants. 

Parents/Friends of Lesbians and Gays    Contact: (408) 270-8182

For gay, lesbian, bisexual and transgender people the coming out process can be both difficult and liberating. Our members -- parents, family members, friends and members of the gay, lesbian, bisexual and transgender community -- understand the coming out journey and we offer our support and unconditional love to people at any point in their journey.
For most people it takes time to know who you are and it’s okay to be confused, or to be uncertain about whether (or how) you should come out. Remember: you are not alone. There are people out there with the same questions and concerns that you have. And there are people who have already found their own answers. PFLAG is here to help you.  We, the parents, families and friends of lesbian, gay, bisexual and transgender persons, celebrate diversity and envision a society that embraces everyone, including those of diverse sexual orientations and gender identities. Only with respect, dignity and equality for all will we reach our full potential as human beings, individually and collectively. PFLAG welcomes the participation and support of all who share in, and hope to realize this vision.
PFLAG promotes the health and well-being of gay, lesbian, bisexual and transgender persons, their families and friends through: support, to cope with an adverse society; education, to enlighten an ill-informed public; and advocacy, to end discrimination and to secure equal civil rights. Parents, Families and Friends of Lesbians and Gays provides opportunity for dialogue about sexual orientation and gender identity, and acts to create a society that is healthy and respectful of human diversity.

Lucille Packard Children’s Hospital   Contact: (650) 723-7704
(Rachel Warren or Nora Martinez)

Palo Alto Medical Foundation         Contact: (650) 853-4726
(Speak with a Palo Alto Division intake coordinator)

LGBTQ Youth Support Hotline     Contact: (415) 865-5555

Teenline/Crisis Intervention     Contact: (408)279-8288


Summer Counseling Resources

Family and Children’s Services offers individual and family counseling.
They can be reached at (650) 326-6576.
These services can be offered on a sliding fee schedule.

Adolescent Counseling Services offeres individual and family counseling.
They can be reached at (650) 424-0852.
These services can be offered on a sliding fee schedule.

Asian Americans for Community Involvement offers individual and family counseling.
They can be reached at (408) 975-2735.
These services can be offered on a sliding fee schedule.

If you have any questions or cannot afford any of the above services, contact the Student Services Office at (650) 833-4208 or

Below you will also find links to various websites that may be helpful for families in addressing the topic of sexual abuse.  




Cortez, Claudia Wellness Outreach Worker
Deggelman, Ann TA Program Co-coordinator
Fanciullo, Jaime School Psychologist
Hamilton, James Counselor, Class of 2019
Kleckner, Jennifer Health Tech
Laguna, Crystal Outreach Specialist, Community College & Career Advisor
Larson, Karla Guidance & Career Voc Ed Assistant
Lin, Pamela School Psychologist
Ludemann, Krissy Registrar
Michael, Angelina Wellness Outreach Worker
Shultz, Susan Counselor, Class of 2020
Singares, Selene Counselor, Class of 2021
Spector, Elizabeth Wellness Coordinator
Taylor, Charles Counselor, Class of 2018, Class of 2022, AVID Team
Tonga, Merilyn Guidance Secretary
Zawacki, Lara School Psychologist

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